Gualandi et al. BMC Health Services Research (2021) 21:347 https://doi.org/10.1186/s12913-021-06341-3 RESEARCH ARTICLE Open Access What does the patient have to say? Valuing the patient experience to improve the patient journey Raffaella Gualandi1* ,...
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Gualandi et al. BMC Health Services Research (2021) 21:347 https://doi.org/10.1186/s12913-021-06341-3 RESEARCH ARTICLE Open Access What does the patient have to say? Valuing the patient experience to improve the patient journey Raffaella Gualandi1* , Cristina Masella2, Michela Piredda3, Matteo Ercoli1 and Daniela Tartaglini1 Abstract Background: Patient-reported data—satisfaction, preferences, outcomes and experience—are increasingly studied to provide excellent patient-centred care. In particular, healthcare professionals need to understand whether and how patient experience data can more pertinently inform the design of service delivery from a patient-centred perspective when compared with other indicators. This study aims to explore whether timely patient-reported data could capture relevant issues to improve the hospital patient journey. Methods: Between January and February 2019, a longitudinal survey was conducted in the orthopaedics department of a 250-bed Italian university hos
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