International Featured Standards · IFS Food · Version 6.1 Part 2 81 5.7 Product quarantine (blocking/hold) and product release 5.7.1 A procedure shall be in place, based on hazard analysis and assessment of associated risks, for the quarantine (blocking/...
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International Featured Standards · IFS Food · Version 6.1 Part 2 81 5.7 Product quarantine (blocking/hold) and product release 5.7.1 A procedure shall be in place, based on hazard analysis and assessment of associated risks, for the quarantine (blocking/ hold) and release of all raw materials, semi-processed and finished products and packaging materials. The procedure shall ensure that only products and materials conforming to product requirements are processed and dispatched. 5.8 Management of complaints from authorities and customers 5.8.1 A system shall be in place for the management of product complaints. 5.8.2 All complaints shall be assessed by competent staff. Where it is justified appropriate actions shall be taken immediately, if necessary. 5.8.3 Complaints shall be analysed with a view to implementing preventive actions which avoid the recurrence of the non-con- formity. 5.8.4 The results of complaint data analysis shall be made availa- ble to the relevant responsible persons
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