Professional Telephone Etiquette

Professional Telephone Etiquette Everyone has had to contact a customer service call center for one reason or another. Whether it s to complain about a faulty product or request more information about the company, you call a company hoping to be met with... More

Professional Telephone Etiquette
Everyone has had to contact a customer service call center for one reason or
another.
Whether it s to complain about a faulty product or request more
information about the company, you call a company hoping to be met with
polite and knowledgeable customer service staff.
If you ve ever contacted
a live answering service for help, then you know that being met with rude
representatives instantly changes your mood for the worse.
Likewise, being
greeted with a positive attitude is much more likely to improve your mood,
even if the person wasn t able to solve your problem.
Phone etiquette goes a
long way in helping to diffuse tense situations.
Here are some great tips
from call center employees on handling all your business calls
professionally.

Be Prepared
Before you start calling, make sure you have everything you need in front of
you and accessible.
Open any relevant software, grab a pen and paper and
gather anything else you might need while on the Less