Cloud Based Auto Dialer
Only 1.25¢ per minute & unlimited users
Call Center Database Software
Call center database software is used to integrate the information stored in the database , the
easy access to the call- center agents and customers. The software...
More
Cloud Based Auto Dialer
Only 1.25¢ per minute & unlimited users
Call Center Database Software
Call center database software is used to integrate the information stored in the database , the
easy access to the call- center agents and customers. The software directed to the call center
helps in reducing the number of calls , the use of alternative channels, made possible by the
software.
The self-help function allows customers to directly access the database for answers to repetitive
questions . This reduces the workload on the agents and allows them to focus on priority issues
require , such as handling inquiries , human interaction. The software uses a knowledge base
built on customer interactions . It provides customers with relevant and timely answers to their
questions . The information stored in the database can also be used for answering customer
inquiries by e -mail , live chat and telephone calls.
The e- mail response management component of the software is designed with sophist
Less
