Cloud Based Auto Dialer
Only 1.25¢ per minute & unlimited users
Call Center Database Software
Call center database software is used to integrate the information stored in the database , the easy access
to the call- center agents and customers. The software...
More
Cloud Based Auto Dialer
Only 1.25¢ per minute & unlimited users
Call Center Database Software
Call center database software is used to integrate the information stored in the database , the easy access
to the call- center agents and customers. The software directed to the call center helps in reducing the
number of calls , the use of alternative channels, made possible by the software.
The self-help function allows customers to directly access the database for answers to repetitive questions
. This reduces the workload on the agents and allows them to focus on priority issues require , such as
handling inquiries , human interaction. The software uses a knowledge base built on customer interactions
. It provides customers with relevant and timely answers to their questions . The information stored in the
database can also be used for answering customer inquiries by e -mail , live chat and telephone calls.
The e- mail response management component of the software is designed with sophist
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