KANA SOFTWARE to Showcase Service Experience Management (SEM)
Solution at the Gartner Customer 360 Summit
Meet with Customer Service Thought-Leader and KANA CTO, Mark Angel, in Booth CC
Sunnyvale, CA – March 30, 2011 – KANA Software, Inc.
, a world leader...
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KANA SOFTWARE to Showcase Service Experience Management (SEM)
Solution at the Gartner Customer 360 Summit
Meet with Customer Service Thought-Leader and KANA CTO, Mark Angel, in Booth CC
Sunnyvale, CA – March 30, 2011 – KANA Software, Inc.
, a world leader in software
solutions for Service Experience Management (SEM), today announced that it will be
participating and exhibiting at the GARTNER Customer 360 Summit in Los Angeles, CA on
March 30 – April 1, 2011.
Is your IT equipped to deliver agile customer service? Visit KANA in Booth CC to learn about
KANA’s new approach to deliver adaptive service experience with KANA SEM.
Features
include: Agent Desktop, Business Process Management, Case Management and Knowledge
Management.
Take a tour of KANA SEM in Booth CC to see how this solution:
* Allows you to balance the competing demands of your customers and business
* Enables you to monitor your key metrics in real-time
* Delivers consistent service across all the channels you’re already
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