Conflict Management Mechanisms - Policy and Feedback/Complaint Form

Conflict Management Mechanisms for QPP Incorporated Policy and Procedures Policy Statement Queensland Positive People Inc. (QPP) recognises that feedback both positive and negative is a necessary and important factor in assisting the organisation to... More

Conflict Management Mechanisms for QPP Incorporated Policy and Procedures Policy Statement Queensland Positive People Inc. (QPP) recognises that feedback both positive and negative is a necessary and important factor in assisting the organisation to develop best practice and continue to improve service delivery. To this end, all people associated with QPP Inc. are encouraged to use these procedures as the agreed means for either providing the organisation with positive feedback or raising any issues of concern with a view to improving effectiveness. In raising issues of concern however, it is expected that individuals will seek resolution of their concerns in a constructive manner by: • being prepared to focus on developing a common understanding; • acknowledging any contribution on their part to the difficulties and hurt experienced by others; and • taking any appropriate measures, that will adequately address or remedy the situation. In this context, QPP Inc. is com Less