Qpp Feedback And Complaint Policy V1 (03112016)

Feedback and Complaint Policy V1 (03112016) Page 1 of 6 Please refer to QPP SharePoint site for most recent version Feedback and Complaint POLICY Policy Reference Version Number Date Approved QPP/029 2.0 31/01/2017 Approved By Scheduled Review Date... More

Feedback and Complaint Policy V1 (03112016) Page 1 of 6 Please refer to QPP SharePoint site for most recent version Feedback and Complaint POLICY Policy Reference Version Number Date Approved QPP/029 2.0 31/01/2017 Approved By Scheduled Review Date Frequency of Review QPP Board Jan, 2019 Two yearly Related legislation or other requirements  Related QPP policies and other internal documents  Feedback and Complaint Register  Dispute Resolution for Employees and Volunteers  Privacy and Confidentiality Policy 1. Policy Statement Queensland Positive People (QPP) is committed to listening to people who access our services and will consider both positive and negative feedback to help us improve QPP services and activities. When receiving a complaint, we will ensure that the complaint or appeal is fairly assessed and responded to promptly. QPP will facilitate our clients’ and other service users right to appeal a decision we have made that directly concerns them. Specifically, we will:  F Less